Humana Ranked # 1 in JD Power Commercial Member Health Plans Study for Second Consecutive Year in Florida and Texas
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Humana Highest Ranked Business Health Plan – Based on Member Satisfaction and All Six Measured Categories of JD Power Tracks – in 2020 and 2021
LOUISVILLE, KY – (BUSINESS WIRE) – Humana Inc. (NYSE: HUM), a leading health and wellness company, today announced that, for the second year in a row, it is ranked No. 1 in Florida and Texas in the JD Power ranking for commercial member health plans. Humana has a long history of serving clients in both states, employer clients and their employees, Medicare, Medicaid and military members covered by TRICARE.
JD Power 2021 US Commercial Member Health Plan Study Focused on Member experience with the health plan, and includes feedback from small and large employers. The study classifies health plans into six categories: Coverage and Benefits; Cost; Choice of supplier; Information and communication; Customer service; and Billing and payment. Humana ranked # 1 for Overall Member Satisfaction and also in all six categories measured in Florida and Texas in 2020, and again in 2021.
“It is an honor to be ranked # 1 by our commercial members in Florida and Texas for the second year in a row for overall member satisfaction and for all six JD Power circuit categories. The fact that this recognition comes from our members makes this award particularly meaningful, ”said Chris Hunter, President of Humana Group, Military and Specialist Sector. “As always, and especially in the face of a global pandemic, our associates have worked day in and day out to meet the needs of our members, employers and partners. Our efforts in Florida, Texas, and across the country have helped provide even greater access to affordable COVID testing, treatment, and other health care needs needed to cope with the crisis at millions of consumers.
For its 2021 Commercial Membership Health Plan study, JD Power collected data from health plan members from January to March 2021. The national study was conducted among HMO Commercial Health Plan members, PPO and POS, and is based on responses from 150 different health plans. in 22 US market-based regions.
“This recognition further strengthens our commitment to providing our members and stakeholders with the high level support they have come to expect from Humana,” added Mr. Hunter. “Our human approach to serving our members is now part of the way we do business. We provide our members with an exceptional experience including a wide range of innovative and affordable products and access to trusted, high quality physicians and physicians. Reaching # 1 for the second year in a row shows that our efforts have made a difference to our members, and we remain committed to continuing to strengthen our offerings not only in Florida and Texas, but across the country. ”
Humana Inc. (NYSE: HUM) is committed to helping our millions of medical and specialty members achieve their best health. Our successful experience in providing care and administering health care plans is helping us create a new kind of integrated care with the power to improve health and well-being and reduce costs. Our efforts lead to a better quality of life for people receiving Medicare, families, individuals, military service personnel and communities in general.
We do this by supporting physicians and other healthcare professionals in their efforts to provide the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a streamlined experience that makes health care easier to navigate and more efficient.
Further information regarding Humana is available to investors through the Investor Relations page of the Company’s website at www.humana.com, including copies of:
Annual reports to shareholders
Deposits with the Securities and Exchange Commission
Latest presentations from the investor conference
Quarterly earnings press releases and conference calls
Corporate governance information
Humana Corporate Communications
Source: Humana Inc.