Southampton has the most complaints in the county over privately let properties
MORE than 100 complaints have been made to landlords about rented accommodation in Southampton over the past five years.
A total of 139 complaints have been made by tenants in the town since 2016, the highest number in Hampshire.
This comes as figures from the English Housing Survey show that more than one in five accommodations in the private rental sector in England do not meet government standards.
Online Mortgage Advisor research shows that the number of complaints in Southampton was more than 25% higher than in neighboring Portsmouth, at 95.
Meanwhile, Basingstoke and Dean received 83 complaints during this period, followed by East Hampshire and Winchester with 67 and 37 respectively.
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But now Southampton City Council has said the figures could be narrowed down to the number of privately let properties in the city.
A spokesman for the authority said: “Southampton has over 25,000 rental properties.
“This is above the national average and may partly explain why the total number of complaints to the Housing Ombudsman is higher in Southampton than in other places.
“We are working hard to ensure that the private rental sector provides safe and suitable accommodation.
“Our team responds to all complaints, actively works with owners to improve standards and takes enforcement action where necessary.
“Through Multi-Occupancy Home (HMO) licensing, we proactively manage the safety and conditions of approximately 5,000 HMO properties.
“Everyone deserves a safe home to live in, our ambition is that all of these homes will not just meet, but exceed the ‘Decent Homes’ standard.”
The data also shows Hampshire has the second highest number of complaints in the South East with 583 in total.
The only county higher than him was Kent on 637.
The City Council spokesman said numbers in Southampton had fallen year on year, despite the pandemic and a half to non-emergency inspections.
“There was a slight increase in 2020, but it went down again in 2021,” they said.
“Complaints about HMOs have dropped significantly since the introduction of additional HMO licenses in 2013, dropping from 157 in 2012 to just 47 in 2021.”
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